PRIVACY POLICY
Last updated: June 2026
About Us
This Privacy Policy applies to Duo Instagram Agency Pty Ltd (ABN: 42 685 513 517) trading as Duo Agency ("we", "us" or "our"), located in Brisbane, Queensland, Australia.
We operate the website duoagency.com.au and provide Instagram management, content creation, photography and strategy services.
If you have any questions about this policy, please contact us at chelsea@duoagency.com.au.
What Information We Collect
We collect personal information when you:
Fill out a contact or enquiry form on our website
Submit your details to receive a free Instagram audit
Take our free Instagram personality quiz
Book a discovery call or service via Calendly
Sign up to receive emails from us
Engage with us via email or social media
The types of information we may collect include:
Your name
Your email address
Your phone number
Your Instagram handle or business name
Information about your business and goals
Any other information you choose to provide to us
How We Use Your Information
We use your personal information to:
Respond to your enquiries and provide our services
Send you your free Instagram audit or strategy resources
Send you the results of our Instagram personality quiz
Book and manage discovery calls and client sessions
Send you email updates, tips and information about our services (only where you have opted in)
Improve our website and services
Meet our legal and administrative obligations
We will never sell your personal information to third parties. Ever.
Third Party Tools We Use
To deliver our services we use the following third party platforms. Each has their own privacy policy which we encourage you to review:
Squarespace — our website platform (squarespace.com/privacy)
Calendly — for booking discovery calls and sessions (calendly.com/legal/privacy-notice)
Interact — for our Instagram personality quiz (tryinteract.com/privacy-policy)
ManyChat — for Instagram automation (manychat.com/privacy)
Notion — for client portals and strategy documents (notion.so/privacy)
Dropbox — for content delivery to clients (dropbox.com/privacy)
Google — for analytics and business profile (policies.google.com/privacy)
Email Communications
If you have opted in to receive emails from us, we may send you:
Instagram tips and resources
Updates about our services
Information about new offerings or promotions
You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly at chelsea@duoagency.com.au.
We will never send you unsolicited emails or share your email address with third parties for marketing purposes.
Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device.
You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.
Data Storage and Security
Your personal information is stored securely and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
Our website is hosted by Squarespace which maintains industry standard security practices. However please be aware that no method of transmission over the internet is 100% secure.
How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. If you would like your information deleted, please contact us at chelsea@duoagency.com.au and we will action your request within 30 days.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
Access the personal information we hold about you
Request corrections to your personal information
Request that we delete your personal information
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information
To exercise any of these rights please contact us at chelsea@duoagency.com.au.
Links to Other Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Duo Agency Email: chelsea@duoagency.com.au Phone: 0466 328 358 Website: duoagency.com.au Brisbane, Queensland, Australia